Recovery Assistant
Core
Provide proactive support to clients navigating recovery after an accident via phone, email, and case management to help them access services and resources.
Role type
Recovery Assistant Level 1 (Customer Service & Case Coordination)
Builds
Client recovery plans and entitlements coordination
Domain
Insurance / Healthcare / Injury Prevention
Deliverable
client delivery
Required skills
Customer service, phone communication, empathy, decision-making, digital systems proficiency, teamwork
Responsibilities
Taking and making calls to clients and stakeholders, managing emails, completing case-related tasks, coordinating support services, explaining recovery plans and entitlements, solving problems, maintaining accurate information across systems.