Recovery Assistant
Core
Provide proactive support to clients navigating recovery after an accident via phone, email, and case management to help them access services and resources.
Role type
Level 1 Recovery Assistant (Customer Service & Case Coordination)
Builds
Recovery support plans and client access to rehabilitation services
Domain
Insurance / Healthcare / Injury Prevention
Deliverable
client delivery
Required skills
Customer service, communication, phone support, empathy, decision-making, digital systems proficiency, adaptability
Responsibilities
Taking and making calls to clients and stakeholders, managing emails, completing case-related tasks, coordinating support services, explaining recovery plans and entitlements, solving client problems
Seniority
Entry-level / Junior IC