VIP Manager (Night Shift)
Core
Own a portfolio of high-value gaming players, build long-term retention strategies, and actively grow client lifetime value to ensure 24/7 coverage.
Role type
Senior VIP Account Manager (Gaming)
Builds
Long-term player retention and lifetime value growth for high-roller clients
Domain
Online Gaming / iGaming
Deliverable
client delivery
Required skills
Portfolio management, retention strategy, proactive client outreach, decision-making autonomy, CRM usage, ticketing tools, analytics segmentation, fluent English
Preferred skills
CS/CS2 gaming community knowledge, additional languages
Technologies
Customer.io, Intercom, LiveChat, Jira, analytics dashboards
Responsibilities
Own a portfolio of VIP players and develop individual approaches, decide on personal offers and rewards within limits, track player activity and act proactively, initiate contact with offers or check-ins, hand over shifts and report status, escalate technical/account issues to support and product teams
Seniority
Senior, hands-on IC