Customer Assistance Manager_Consumer Durables-Hardship Assistance Unit_Patna
Core
Oversee collections and asset recovery for retail loan portfolios, managing delinquent accounts and repossessions.
Role type
senior IC portfolio manager (collections and asset recovery)
Builds
retail loan portfolios
Domain
financial services (consumer durables)
Required skills
collections management, team management, legal coordination, asset recovery, trend analysis, regulatory compliance
Preferred skills
field coordination, training and guidance, repossession management
Technologies
N/A
Responsibilities
Monitor and maintain collection efficiency across assigned portfolios; Ensure timely follow-ups and resolution of delinquent accounts; Analyze collection trends and implement corrective actions; Manage repossession activities in coordination with repossession agents; Oversee the sale of repossessed assets to maximize recovery; Liaise with external collection agencies and field executives
Seniority
Senior, hands-on IC
