Customer Service Manager (Food Service) | EXY
Core
Overseeing daily customer service operations, order management, and workforce planning for a food service/distribution environment.
Role type
Senior Customer Service Manager
Builds
Efficient customer service workflows and order fulfilment processes
Domain
Food Service / Distribution / Supply Chain
Required skills
Order management, customer complaint resolution, workforce planning, SOP development, stakeholder collaboration, ERP systems, data reporting
Preferred skills
FMCG experience, leadership, problem-solving, Microsoft Excel
Technologies
SAP, Microsoft Excel
Responsibilities
Oversee end-to-end order management from receipt to fulfilment; Resolve customer enquiries, complaints, and service issues; Streamline customer service workflows; Manage workforce planning, rostering, and resource allocation; Collaborate with Sales, Warehouse, Logistics, and Finance teams; Provide insights on customer trends and service performance.
Seniority
Senior, hands-on IC