Senior/Manager (Inpatient Operations)
Core
Provide leadership and operational oversight for inpatient operations and patient service functions across the campus, ensuring safe, efficient, and patient-centred operations.
Role type
Senior/Manager, Inpatient Operations
Builds
Inpatient service workflows, operational command functions, and service recovery processes
Domain
Healthcare / Hospital Operations
Required skills
Healthcare operations management, frontline team leadership, workforce planning, operational workflow design, service transformation, Lean methodologies, data analytics, budget planning, change management
Preferred skills
MBA/MHA, experience in service transformation, workforce redesign, productivity improvement, cross-functional operational projects
Technologies
Digital tools, automation, data analytics, Lean
Responsibilities
Provide oversight of inpatient operational support functions including patient service operations and operational command functions. Ensure smooth daily operations through active monitoring, issue resolution, and escalation management. Drive campus-wide coordination of operational workflows to support patient flow and service standards. Optimise manpower deployment through workforce planning and workload balancing. Lead workforce transformation, service redesign, and digitalisation initiatives. Provide leadership, coaching, and supervision to operational teams. Lead departmental workplans, service improvement initiatives, and performance monitoring.
Seniority
Senior/Manager, hands-on leadership
