Senior Help Desk Technician ID90031
Core
Senior IT Support Specialist managing devices, access, security, and compliance for a remote-first team.
Role type
Senior IT Support Specialist
Builds
Device lifecycle management, access controls, security posture, and IT support workflows
Domain
IT Operations / Endpoint Security / Identity Management
Required skills
Device management platforms (Rippling, Jamf, Intune), Google Workspace administration, Endpoint security (SentinelOne, CrowdStrike), IT service management (Jira Service Desk), Access management, User lifecycle management, Project management, Process improvement
Preferred skills
Python, PowerShell, Bash, Data privacy regulations (GDPR, CCPA, SOX), Vendor management, Backup and disaster recovery, Team leadership
Technologies
Rippling, Jamf, Intune, Google Workspace, Jira Service Desk, SentinelOne, CrowdStrike, Python, PowerShell, Bash
Responsibilities
Manage end-to-end laptop lifecycle including procurement, configuration, deployment, and retirement. Process access requests and manage user onboarding/offboarding procedures. Deploy and manage endpoint security solutions and monitor security alerts. Drive process improvements and automate routine IT workflows. Provide technical support and guidance to team members across multiple time zones.
Seniority
Senior, hands-on IC