Ejecutivo telefónico atc medio tiempo
Core
Provide telephone support and guidance to policyholders for life, auto, motorcycle, and other insurance policies.
Role type
Customer service representative (insurance)
Builds
Insurance claims processing and customer support
Domain
Insurance
Deliverable
client delivery
Required skills
telephone communication, active listening, empathy, problem-solving, report generation, coordination of claims adjusters, management of roadside assistance and funeral services, payment tracking, policy information provision, complaint handling
Responsibilities
Answer client inquiries regarding policies, clarifications, and complaints; raise accident reports and coordinate adjuster dispatch; manage roadside and funeral assistance; provide information and follow-up on indemnity payments; accompany clients through the claims process.