Customer Care Consultant
Core
Provide multi-channel (phone, email, digital) customer support and sales for policy servicing, renewal, retention, and new business across Consumer & Commercial insurance products.
Role type
Customer Care Consultant (Inbound Sales & Service)
Builds
Customer service interactions and sales transactions for AIG's insurance portfolio
Domain
Insurance (Property Casualty)
Deliverable
client delivery
Required skills
Voice and non-voice customer service, CRM system management, KPI adherence, complaint resolution, cross-selling, product knowledge updates
Preferred skills
General Insurance certification, Health Insurance certification, Call Center Systems knowledge, MS Office Suite
Technologies
CRM systems, Call Center Systems, MS Office Application Suite
Responsibilities
Perform voice and non-voice customer service and sales, update customer interaction data in CRM, meet KPIs for service delivery and cross-sell conversion, resolve customer problems and complaints, provide feedback for service improvement, cross-sell products proactively, assist in ad hoc projects and operational initiatives
Seniority
Individual Contributor