Responsable Support IT - H/F
Core
Strategic IT Support Manager leading user support operations and providing N3 technical expertise for a European clinical nutrition company.
Role type
Senior IT Support Team Lead / Manager
Builds
User support services, IT infrastructure stability, and ERP/CRM coordination
Domain
Healthcare / Clinical Nutrition / IT Operations
Deliverable
dashboards & analysis
Required skills
IT team management, N3 technical troubleshooting, multi-site coordination, vendor management, process optimization, SLA monitoring, ERP support coordination
Preferred skills
International expansion support, English B2
Technologies
Active Directory, Windows 10/11, Intune, Office 365, Wi-Fi, LAN, MFA, ERP, CRM
Responsibilities
Lead and organize user support for France and coordinate a technician in Spain and external vendors; Provide technical support for workstations, networks, and Microsoft 365; Manage and mentor a team of 3 support technicians; Coordinate ERP support including functional administration and ticket tracking; Optimize run processes and ticketing workflows to ensure SLAs and reporting; Support international growth and integration of new subsidiaries.
