Analista de Monitoreo /Call Center
On-site
Core
Monitor real-time Contact Center indicators and supervise digital advisor teams to optimize operations and sales targets.
Role type
Contact Center Operations Analyst
Builds
Operational efficiency and sales performance for a digital education platform
Domain
Education / Contact Center Operations
Deliverable
dashboards & analysis
Required skills
Real-time indicator monitoring, team supervision, KPI analysis, conversion analysis, operational reporting, Excel (intermediate)
Preferred skills
Genesys Cloud, Salesforce, Power BI
Responsibilities
Monitor Contact Center indicators in real time, Supervise and follow up with digital advisor teams, Analyze KPIs, conversion, and commercial results, Prepare reports and operational improvement proposals
