Senior Support Engineer
Core
Senior Support Engineer for Microsoft Dynamics 365 CRM platform, providing in-depth support for entities, workflows, configurations, reporting, dashboards, and security models for Life Sciences customers.
Role type
Senior Support Engineer (Microsoft Dynamics 365)
Builds
Customer support solutions for Microsoft Dynamics 365 CRM platform
Domain
Life Sciences / CRM
Deliverable
client delivery
Required skills
Microsoft Dynamics 365 functional expertise, user configurations, data import/export, debugging applications, database technologies, Microsoft Excel (formulas, pivot tables)
Preferred skills
XRM Toolbox, Microsoft Dynamics 365 certifications
Technologies
Microsoft Dynamics 365, XRM Toolbox, Microsoft Excel
Responsibilities
Serve as go-to expert for Microsoft Dynamics 365 CRM platform, provide in-depth support for CRM entities and workflows, troubleshoot and resolve incidents via phone/email/remote meetings, manage and prioritize diverse support requests, collaborate with engineering and product delivery teams, potentially contribute to project management and support service management activities.