IT SERVICE DESK
Hybrid
Core
Provide technical assistance on the digital component of industrial machinery via email and remote connection.
Role type
IT Service Desk Analyst
Builds
Digital support services for industrial machinery
Domain
Industrial machinery / IT support
Deliverable
client delivery
Required skills
troubleshooting, remote access, problem solving, technical computer skills, customer orientation
Preferred skills
German language
Technologies
remote access tools, email support systems
Responsibilities
Manage support requests via email and remote connection, perform troubleshooting and diagnosis of technical issues, access remote systems for analysis and resolution of anomalies
Seniority
Entry to Mid-level, hands-on IC