IT Service Operations Consultant (w/m/d)
Core
First-line IT support specialist ensuring reliable hardware and software functionality for employees.
Role type
1st-Level IT Service Desk Consultant
Builds
Stable and modern IT working environment for a family-owned consumer goods company
Domain
Corporate IT / Consumer Goods
Required skills
1st-Level Support, Active Directory Administration, Microsoft 365 Administration, Hardware/Software Troubleshooting, Incident Management, Ticketing Systems, User Onboarding/Offboarding, Patch Management
Preferred skills
Desktop Support, Collaboration Tools Support, IT Documentation
Technologies
Microsoft Windows, Active Directory, Microsoft 365, Office 365, Ticketing Systems
Responsibilities
Handle 1st-level IT incidents and service requests for hardware and software, Manage user accounts and permissions in Active Directory, Support onboarding and offboarding of employees, Install and configure workstations and peripherals, Assist with rollouts, updates, and patch management, Maintain IT documentation and knowledge base, Collaborate with internal departments and external IT vendors
Seniority
Mid-level, hands-on IC