Agent de recouvrement ( H/F/X)
Core
Contacting clients with limited payment delays (1-2 installments) to negotiate payment plans and prevent escalation to complex recovery procedures.
Role type
Senior IC debt recovery agent (banking)
Builds
Payment regularizations and engagement commitments for personal accounts, credit cards, and loans
Domain
Banking / Credit / Financial services
Deliverable
client delivery
Required skills
French (fluent), Dutch (fluent), telephone communication, negotiation, empathy, solution-oriented approach, record keeping
Preferred skills
Experience in debt recovery, banking, customer service, or call center
Technologies
Internal CRM tools
Responsibilities
Contact clients to assess their situation, identify reasons for payment delays, remind clients of due dates, negotiate payment solutions, record agreements, explain banking products, and follow up on cases
Seniority
Junior to Mid-level, hands-on IC