Senior Technical Support Engineer
Core
Provide L2/L3 technical support for DBSYNC Cloud Replication and enterprise data integration solutions, managing enterprise customers and resolving complex database connectivity and synchronization issues.
Role type
Senior Technical Support Engineer (Data Integration)
Builds
Cloud Replication software and enterprise data integration solutions
Domain
SaaS Data Integration / Cloud Infrastructure
Deliverable
client delivery
Required skills
SQL, relational databases, database connectivity troubleshooting, CRM/ERP systems (Salesforce, Microsoft Dynamics), data replication/synchronization, ETL/ELT, cloud/on-premises infrastructure, incident management, SLA management
Preferred skills
SQL Server, PostgreSQL, MySQL, Oracle, AWS, Microsoft Azure, REST APIs, networking, firewalls, monitoring, ticketing systems
Technologies
Salesforce, Microsoft Dynamics 365, SQL, AWS, Azure, PostgreSQL, MySQL, Oracle
Responsibilities
Diagnose and resolve database connectivity, data synchronization, replication failures, and performance issues; troubleshoot deployments across cloud, self-hosted, and on-premises environments; maintain technical documentation and knowledge-base articles; proactively communicate incident updates to enterprise clients; collaborate with engineering and product teams.
Seniority
Senior, hands-on IC
