MHD Online: Operations: Calling & Email
Core
Manage business communications with onboarded merchants, coordinating internal updates and disseminating payment-related information.
Role type
Operations specialist (merchant communications)
Builds
Merchant notification campaigns and operational update communications
Domain
Fintech / Digital Payments
Deliverable
product features
Required skills
SQL, Python, CRM tools, financial terminology, data extraction, reporting, campaign management
Preferred skills
Knowledge of payment gateways, settlements, refunds, transaction processes, CleverTap, marketing automation platforms
Technologies
SQL, Python, Excel, CleverTap
Responsibilities
Receive and consolidate business updates from internal teams, Draft and manage merchant communications regarding payment updates and policy changes, Coordinate with Business, Product, Technology, and Operations teams, Use CRM and communication platforms to manage notifications, Track communication performance and maintain records
