HR Service Delivery Analyst
Core
Manage and process employee relations cases and service requests for clients in the travel aviation industry, ensuring compliance with workplace policies and timely resolution of employee concerns.
Role type
HR Service Delivery Analyst (Employee Relations)
Builds
Case management workflows and documentation within Workday HCM for travel aviation clients
Domain
Human Resources / Travel Aviation
Deliverable
client delivery
Required skills
Case management, Workday HCM, Employee relations processes, HR policy application, Data accuracy, Quality audits, Stakeholder coordination
Preferred skills
Travel aviation industry experience, Regulated workforce environment exposure
Responsibilities
Manage and process employee relations cases and service requests through case management systems; Analyze employee relations requests and apply relevant business rules, policies, and procedures; Provide administrative support for investigations, grievances, disciplinary actions, and employee concerns; Maintain accurate and complete case documentation records and system updates within defined service levels; Perform quality checks and audits on employee relations cases to ensure compliance and data accuracy; Support resolution of escalated or complex employee relations issues and coordinate with internal HR teams and stakeholders; Contribute to process documentation, work instructions, and continuous improvement initiatives within employee relations operations.
