ServiceNow ITSM Developer
Core
Design, build, and continuously improve core IT service management process modules (Incident, Problem, Change, Request, Catalog, Knowledge) on the ServiceNow platform using hands-on configuration, scripting, and workflow automation.
Role type
Mid-to-senior ServiceNow ITSM Developer
Builds
Automated ITSM workflows, self-service experiences, and integrations for enterprise stakeholders
Domain
IT Service Management (ITSM) / Enterprise Technology
Required skills
ServiceNow development (JavaScript, Glide APIs, Business Rules, Client Scripts, UI Policies, Flow Designer, Integration Hub), ITSM/ITIL 4 expertise, REST/SOAP integration, web application front-end development, AI/agentic AI implementation in ITSM
Preferred skills
Experience in large matrixed enterprise environments, stakeholder communication, SDLC and source control practices
Technologies
ServiceNow, JavaScript, Glide APIs, Flow Designer, Integration Hub, REST APIs, SOAP APIs, Service Portal
Responsibilities
Configure and extend Incident, Problem, Change Enablement, Request Fulfillment, Service Catalog, and Knowledge Management modules; Build Business Rules, Client Scripts, UI Policies, and Flow Designer flows; Develop integrations with third-party systems; Implement ServiceNow native AI agents and Now Assist capabilities; Manage update sets and code promotion; Apply ITIL 4 practices pragmatically
Seniority
Mid-to-senior, hands-on IC
