Customer Follow-up Correspondence Assistant
Core
Review assigned email threads to ensure routine customer service conversations reach a clear next step by checking promises, drafting follow-ups, and updating records.
Role type
Customer service correspondence assistant
Builds
Clear communication threads and accurate internal records for a customer service team
Domain
Customer service / Administrative support
Deliverable
product features
Required skills
Written communication, Email management, Record keeping, Information verification, Task tracking, Escalation handling
Responsibilities
Review assigned online email threads and identify those waiting for a reply, Check the last response and any stated follow-up date before contacting someone, Draft short messages based on approved guidance, Record replies and status changes in the assigned customer system, Send complex or sensitive issues to the correct person with context, Flag messages sent to the wrong customer record