Senior ServiceNow Analyst (f/m/x)
Core
Senior ServiceNow Analyst building a multi-module platform for an international financial company, focusing on ITSM, CSM, and GRC domains.
Role type
Senior Business Analyst (ServiceNow)
Builds
Multi-module ITSM/CSM/GRC platform for a financial institution
Domain
Financial Services / IT Service Management
Required skills
ITSM, CSM, GRC, Privacy Compliance, Business Requirements Analysis, Process Analysis (AS-IS/TO-BE), User Stories, Fit-Gap Analysis, Backlog Refinement
Preferred skills
Stakeholder Workshops, UAT Support, Documentation
Technologies
ServiceNow
Responsibilities
Collect and analyze business and functional requirements, Lead workshops with stakeholders, Analyze AS-IS processes and design TO-BE, Prepare user stories and acceptance criteria, Translate business needs into ServiceNow requirements, Conduct fit-gap analysis, Refine backlog and scope, Collaborate with Developers, BA Lead, and Architect, Support UAT and verify business results, Document processes and decisions
Seniority
Senior, hands-on IC