ServiceNow Business Analyst
Core
ServiceNow Business Analyst supporting enterprise cybersecurity, third-party risk, and GRC workflows and process improvements.
Role type
Senior IC Business Analyst (Cybersecurity & GRC)
Builds
Functional solutions for risk management, compliance, and operational efficiency within ServiceNow
Domain
Cybersecurity, Risk Management, Governance, Risk, and Compliance (GRC)
Required skills
ServiceNow platform expertise, cybersecurity risk analysis, third-party risk management, GRC processes, requirements gathering, use case development, user story creation, workflow diagramming, UAT coordination, defect management, stakeholder management, analytical problem-solving, data governance, metrics development, audit support
Preferred skills
CISSP, CISM, ISO 27001, SOC 2, HITRUST, FedRAMP, ISO 22301 knowledge, procurement process understanding, risk control frameworks
Technologies
ServiceNow, GRC toolsets
Responsibilities
Evaluate and monitor cybersecurity and third-party risk activities; gather and document requirements for risk processes; create business use cases and functional requirements; manage enhancement requests; coordinate UAT and defect tracking; collaborate on solution design and deployment; review workflows for efficiency improvements; support data governance and stewardship; develop metrics, reports, and dashboards; participate in risk assessments and remediation tracking; prepare documentation for audits and compliance activities
Seniority
Senior, hands-on IC
