Compliance, Help Desk, and Reporting Manager
Core
Manage compliance, performance reporting, and the FM Help Desk for a multi-purpose venue to ensure smooth operations on ordinary and major event days.
Role type
Senior Facilities Management Operations Manager
Builds
Operational continuity and client service delivery for a stadium/venue
Domain
Facilities Management / Events / Sports Venues
Deliverable
dashboards & analysis
Required skills
Compliance management, KPI reporting, Help Desk operations, Team leadership, Subcontractor coordination, QA/WHS systems, CMMS, Budget management
Preferred skills
Power BI, Construction/Maintenance knowledge, Stadium/Events experience, KPI Failure regimes
Technologies
Power BI, CMMS
Responsibilities
Oversee compliance across systems and statutory requirements; Identify compliance risks and implement corrective actions; Maintain quality, environmental, and WHS systems; Develop reporting processes and prepare performance reports; Manage the Help Desk and coach operators; Coordinate subcontractor access; Support budgets and work orders.
Seniority
Senior, hands-on IC