Addetto/a Customer Service e Gestione Ordini (L.68/99)
Core
Manage the entire order flow, ensuring punctual customer support and coordination with logistics partners.
Role type
Customer Order Management Specialist
Builds
Order fulfillment and customer service operations
Domain
Retail / Logistics
Required skills
Order management, Customer service, SAP, Microsoft Excel, Problem solving, Prioritization
Responsibilities
Handle customer requests regarding products and services using company systems; Insert, monitor, and manage orders via SAP; Manage requests, issues, and complaints to ensure high customer satisfaction; Archive and update digital documentation; Transmit daily data on cargo volumes to the logistics provider; Interface with different company departments to ensure correct order processing.