Customer Service Representative
Core
Manage customer orders, enquiries, and data integrity for Abbott's Rapid Diagnostics division using SAP and EDI portals.
Role type
Customer Service Representative (Order Management)
Builds
Order fulfilment and customer support for domestic and international clients
Domain
Healthcare diagnostics / Supply chain
Required skills
Order management, ERP systems (SAP), EDI portals, logistics coordination, data accuracy, multi-priority handling
Preferred skills
Experience in customer-facing administrative roles, problem-solving mindset
Responsibilities
Process customer orders accurately through SAP, maintain customer and transaction data integrity, respond to enquiries and complaints, manage inbound calls via Five9, liaise with logistics providers, process credits and debits, support inventory control, identify process improvement opportunities
Seniority
Individual Contributor
