FBS Service Desk Technician I
Core
Respond to and document incoming support requests via phone, email, or ticketing system; troubleshoot and resolve basic hardware, software, network, and user access issues.
Role type
Entry-level service desk technician
Builds
IT support services for end-users
Domain
IT Service Management (ITSM)
Deliverable
client delivery
Required skills
Hardware troubleshooting, software troubleshooting, network troubleshooting, user access management, ticketing system usage, written communication, verbal communication
Preferred skills
Azure, Microsoft O365, ServiceNow, Windows OS, macOS, MS Teams, Outlook, Intune, AWS, OneDrive, OKTA
Technologies
Azure, Microsoft O365, ServiceNow, Windows OS, macOS, MS Teams, Outlook, Intune, AWS, OneDrive, OKTA
Responsibilities
Respond to and document incoming support requests, troubleshoot and resolve basic hardware/software/network issues, escalate complex problems, guide users through step-by-step solutions, log interactions and resolutions in the service management system
Seniority
Entry Level