Apprentice-Technical Support Engineer
Core
Provide technical support for ROV, Survey, C-NAV, and AGV equipment, including database management, troubleshooting, and report preparation.
Role type
Apprentice Technical Support Engineer
Builds
Support for offshore energy equipment and fleet operations
Domain
Offshore energy / Subsea robotics / Marine engineering
Deliverable
dashboards & analysis
Required skills
MS-Office, computer fundamentals, troubleshooting, database management, report generation
Preferred skills
Support operations experience, verbal and written communication, creative thinking, teamwork, proactive attitude, multitasking
Responsibilities
Provide technical support to queries associated with ROV, Survey, C-NAV and AGV equipment; Design, develop, deploy, and support enterprise AI agents, automations, and AI-enabled applications using Microsoft Power Platform and Azure AI technologies; Build and optimize agents in Microsoft Copilot Studio; Develop workflows, approvals, notifications, integrations, and process orchestrations using Power Automate; Partner with business stakeholders to understand processes, define requirements, assess feasibility, prioritize opportunities, and establish measurable outcomes; Translate functional requirements into maintainable technical designs that align with enterprise architecture, security, data, privacy, compliance, and AI governance standards; Implement prompt engineering, grounding, retrieval-augmented generation, and human-review patterns to improve accuracy, reliability, and appropriate agent behavior; Integrate solutions with Microsoft 365, Microsoft Graph, SharePoint, Dataverse, Azure services, enterprise applications, APIs, and approved external services; Develop and execute functional, integration, regression, security, prompt-response, tool-calling, and user acceptance tests; Package and deploy solutions using approved application lifecycle management, source control, configuration management, and change control practices; Monitor availability, performance, usage, quality, failures, and adoption; troubleshoot production issues and implement improvements based on telemetry and feedback; Support demonstrations, training, knowledge transfers, release communications, and adoption activities; Contribute reusable prompts, components, connectors, templates, standards, and implementation patterns to improve delivery consistency and speed.
Seniority
Apprentice / Entry-level
