Customer Success Manager (m/w/d)
Core
Onboarding and supporting nursing facilities in implementing a digital medication management software to reduce medication errors and improve patient care.
Role type
Customer Success Manager (Healthcare)
Builds
hellomedOS digital medication management platform for nursing homes
Domain
Healthcare / Digital Health / Medication Management
Deliverable
product features
Required skills
Customer success, Account management, Training & onboarding, Data analysis, Stakeholder management, German language proficiency
Preferred skills
Experience in healthcare/nursing, Experience with care software
Technologies
hellomedOS Webapp
Responsibilities
Guide new nursing facilities through the implementation process, Train nursing staff on software usage, Maintain close contact with partner facilities to ensure satisfaction, Analyze usage data to identify growth opportunities, Collect and relay customer feedback to product teams
Seniority
Individual Contributor