Concierge Manager Position - India
Core
Lead shift-level operations for a luxury travel concierge service, managing teams to book international business and first-class flights for founders and executives.
Role type
Senior IC Concierge Manager (Operations)
Builds
End-to-end luxury travel bookings and client experiences
Domain
Luxury Travel / Hospitality
Required skills
Luxury travel operations, Team leadership, Sabre GDS proficiency, Data-driven decision making, Client relationship management, Process improvement
Preferred skills
International first-class booking experience, Remote team management, CRM tools (Asana, Periskope), SOP development
Technologies
Sabre GDS, Asana, Periskope, Stripe
Responsibilities
Manage 3 Team Leads across Client Service, Ticketing, and Trip Fulfillment; Direct real-time client-facing operations and resolve escalations; Ensure 95%+ SLA adherence and 98%+ data accuracy; Submit documented process improvements monthly; Handle VIP clients and high-complexity situations personally.
Seniority
Senior, hands-on IC
