Contract Administrator
Core
Oversee the preparation, negotiation, and management of Statements of Work (SOWs), Amendments, and Change Orders for BPO outsourcing engagements to minimize operational risk.
Role type
Contract Administrator
Builds
BPO outsourcing engagements for contact center environments
Domain
Business Process Outsourcing (BPO) / Contact Center Operations
Required skills
SOW and Change Order management, contract negotiation, cross-functional stakeholder coordination, client engagement, process improvement, contract lifecycle management, risk mitigation, record maintenance
Preferred skills
Understanding of contact center operations, drafting skills
Technologies
N/A
Responsibilities
Prepare, review, and manage SOWs, Amendments, and Change Orders; Coordinate contract draft reviews with cross-functional stakeholders; Engage directly with clients to clarify contract terms; Continuously improve internal contracting processes; Manage the full contract lifecycle including renewals and closeouts; Provide proactive insights into contracting risks; Maintain accurate records of contract versions and obligations
Seniority
Mid-level, hands-on IC
