Callcenteragent /in - Informationsdienste (m/w/d)
Core
Handling service inquiries, ticket management, and coordinating with external partners for internal departments.
Role type
Call center agent
Builds
Service solutions and ticket resolutions for internal clients
Domain
Customer service / Administrative support
Deliverable
dashboards & analysis
Required skills
German (fluent), English, PC skills, ticket management, coordination, process development
Responsibilities
Monitoring and maintaining appointments, processing service inquiries, coordinating with external service providers, developing sales processes and technical solutions, handling tickets