Front Desk Receptionist / Patient Care Coordinator
Core
Handle patient registration, OPD appointments, billing inquiries, and front-office desk coordination at a hospital.
Role type
Front Desk Receptionist / Patient Care Coordinator
Builds
Patient flow coordination and daily administrative operations for outpatient departments
Domain
Healthcare / Hospital Administration
Required skills
Patient registration, OPD token management, billing data entry, appointment scheduling, cash/UPI collection, shift handovers, basic computer proficiency (MS Excel, HMS), empathetic patient handling, multilingual communication (Telugu, Hindi/Urdu, English)
Preferred skills
Prior healthcare front-desk experience, strong communication skills, ability to maintain composure during peak hours
Technologies
Hospital Management Systems (HMS), MS Excel
Responsibilities
Greet patients and direct them to doctor cabins, collect and enter patient demographic and insurance details, answer calls and schedule appointments, coordinate patient flow between front desk and clinical areas, manage billing receipts and shift registers, guide walk-in patients during emergencies
Seniority
Entry-level to Junior, hands-on IC