Casual Kaitaia
Core
First point of contact for customers on the branch floor, engaging and listening to handle transactional banking needs and product enquiries.
Role type
Casual branch teller / customer service representative
Builds
Transactional banking services and customer support for Bank of New Zealand
Domain
Banking / Financial Services
Deliverable
product features
Required skills
Customer engagement, transactional processing, personal details and identification updates, product and service recommendations, digital platform education
Preferred skills
Customer service experience, attention to detail, resilience, self-motivation, multi-tasking, adaptability, relationship building
Responsibilities
Engage with customers in a warm friendly manner, process customer transactional banking needs, update customers personal details and identification, assist with general product and service enquiries, help educate customers on online platforms and digital solutions