Customer Success Consultant
Core
Support and manage student financial aid programs (FIES, PROUNI) and institutional scholarships at a technology and business school.
Role type
Junior Customer Success Consultant (Financial Aid)
Builds
Student enrollment and financial aid administration
Domain
Education / Student Financial Services
Deliverable
client delivery
Required skills
Knowledge of FIES and PROUNI programs, Document validation, Process monitoring, Administrative reporting, Office tools proficiency
Preferred skills
Prior administrative experience, Higher education sector experience, Academic management systems knowledge
Technologies
Sisfies, Sifes, Sisprouni, Office Suite, WhatsApp
Responsibilities
Guide students on FIES and PROUNI enrollment requirements and procedures, Assist with FIES and PROUNI application and renewal documentation, Validate student documentation against program requirements, Monitor application and contract renewal status, Generate administrative reports and maintain system data, Answer student and coordinator questions about financial aid programs