Service Delivery Manager - EUCD
Core
Lead end-to-end delivery, governance, and operational performance of End User Computing (EUCD) and Digital Workplace services, including deskside support, field engineering, and asset management.
Role type
Senior Service Delivery Manager (EUCD/Digital Workplace)
Builds
EUCD and Digital Workplace service tower
Domain
IT Managed Services / End User Computing
Required skills
Service delivery leadership, SLA management, workforce planning, asset verification, device lifecycle management, stakeholder management, operational governance, continuous improvement, incident management, team leadership
Preferred skills
ITSM best practices, automation, analytics, AI-enabled service delivery
Technologies
CMDB, DEX, mobility tools, automation platforms
Responsibilities
Own delivery and operational performance of the EUCD service tower; oversee day-to-day delivery of EUCD and Digital Workplace operations; lead asset management and verification exercises; manage device lifecycle and technology refresh programmes; monitor performance against SLAs and KPIs; lead multidisciplinary operational teams and drive continuous improvement.
Seniority
Senior, hands-on IC with leadership responsibilities