Universal Banker Leader-Ludhiana
Core
Lead daily operations, staff management, and customer service at a new HSBC branch in Ludhiana, optimizing efficiency and fostering a positive environment.
Role type
Senior IC branch operations manager (Universal Banker Leader)
Builds
Retail banking branch operations and customer service experience
Domain
Banking / Retail Banking
Required skills
Branch operations management, team leadership, customer service excellence, regulatory compliance, audit management, KPI delivery, sales ownership
Preferred skills
Familiarity with AI-enabled tools
Technologies
Banking systems, AI-enabled tools
Responsibilities
Manage day-to-day operations across tellers, customer service, and lockers; ensure alignment with local, group, and regulatory policies; maintain strong customer service culture; lead the branch team and drive HSBC values; ensure satisfactory audits and operational scorecards; resolve customer complaints; deliver branch KPIs on operations and service; contribute to strategic business goals.
Seniority
Senior, hands-on IC