Network Technical Specialist
Core
Provide advanced technical support and troubleshooting for enterprise and government customer data networks within a Tier 1 Managed Services Network Operations Centre.
Role type
Level 2 Network Operations Specialist
Builds
Enterprise customer data networks and managed services
Domain
Telecommunications / Enterprise Networking
Required skills
Network troubleshooting, enterprise networking technologies (Cisco, Fortinet), network device configuration, incident management, change management, service management
Preferred skills
ITIL framework knowledge, wireless networking, F5 load balancers, Juniper networking, VoIP technologies
Responsibilities
Diagnose and resolve complex network incidents and service requests, deliver network changes and service requests, collaborate with customers and technical teams to maintain service levels, contribute to process improvements for service quality.
Seniority
Mid-level, hands-on IC
