Hiring Sr. Customer Support - International Voice Gurugram
Core
Senior Customer Support Executive handling inbound international voice calls focused on billing and account queries.
Role type
Senior Customer Support Representative (International Voice Process)
Builds
Customer support interactions for global clients
Domain
BPO / ITES / Customer Service
Deliverable
client delivery
Required skills
Billing resolution, Account management, English communication, Conflict resolution, Problem-solving, Compliance adherence
Responsibilities
Handle inbound international voice calls related to billing and account queries, Resolve billing discrepancies, payment issues, and account concerns, Provide accurate, prompt, and professional customer support, Maintain high standards of communication, empathy, and problem-solving, Work effectively in rotational shifts across global time zones, Ensure compliance with company policies and quality standards