Chargé(e) de service client – BtoC
Core
Handle B2C customer requests (tickets/phone) on behalf of e-commerce clients to ensure package delivery and resolve issues.
Role type
B2C Customer Service Agent
Builds
Logistics and delivery operations for e-commerce partners
Domain
Logistics and E-commerce
Deliverable
client delivery
Required skills
Customer service experience, logistics and transport knowledge, written communication, analytical skills, relationship management
Preferred skills
Multitasking, diplomacy
Responsibilities
Respond to customer inquiries via tickets or phone, track shipments and manage claims, analyze customer dissatisfaction to identify blockers, implement service quality improvement plans, provide backup for the main phone standard.
Seniority
Junior to Mid-level