Ejecutivo de Fidelización de Clientes
Core
Call center agent responsible for handling customer calls, providing service information, resolving requirements, and executing cross-selling strategies to retain customers and generate revenue.
Role type
Customer retention and sales executive (Call Center)
Builds
Customer satisfaction and revenue through service delivery and cross-selling
Domain
Energy sector customer service
Deliverable
client delivery
Required skills
Call center experience, customer retention strategies, cross-selling, negotiation, data entry
Preferred skills
Communication skills, result orientation, basic computer skills
Responsibilities
Answering customer calls, providing service and consumption information, following up on customer requests, applying retention strategies, cross-selling products and services, capturing data in internal systems, meeting service and performance KPIs
Seniority
Entry-level to Mid-level