Ejecutivo de Gestión de Tarjetas
Core
Handle immediate customer support for banking clients experiencing card theft or loss, including reporting, blocking, and cancellation.
Role type
Customer support agent (banking operations)
Builds
Card security and loss management processes for banking clients
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Call center experience, computer handling, reporting management, customer orientation
Responsibilities
Answer banking customer calls, manage theft/loss reports, block and cancel cards, provide security guidance, update system information, follow up on requests