Customer Service Associate (MNX)
Core
Manage customer inquiries, account expectations, and operational processes for air and sea freight operations.
Role type
Customer Service Associate (Freight Operations)
Builds
Customer service experiences and operational efficiency in freight logistics
Domain
Logistics / Freight Operations
Deliverable
dashboards & analysis
Required skills
Customer service, stakeholder management, process improvement, KPI management, reporting, Microsoft Office (Excel, Word, Outlook), problem-solving, multitasking
Preferred skills
Supervisory or people management experience