Directeur de Projet SI Sénior / Scrum Master (Téléphonie & Centre de Contacts) H/F
Core
Senior IT Project Director / Scrum Master leading the migration of on-premise telephony and contact center solutions to a modern Amazon Connect CCaaS platform.
Role type
Senior IT Project Director / Scrum Master
Builds
Modern CCaaS telephony and contact center platform
Domain
Telecommunications / Contact Centers / Cloud
Required skills
IT project management, Scrum Master facilitation, stakeholder coordination, risk management, change management, Agile methodologies, V-cycle project management
Preferred skills
Amazon Connect, CCaaS solutions, telephony systems, complex project leadership
Technologies
Amazon Connect, CCaaS
Responsibilities
Pilot the migration project trajectory to production, coordinate business and technical teams, ensure commitments on content/costs/deadlines/quality, identify risks and propose action plans, support business transformation, facilitate Agile ceremonies, promote Agile best practices, ensure visibility on progress and dependencies
Seniority
Senior, hands-on IC
