Senior Software Development Engineer
Core
Lead service desk operations, incident management, and ITSM processes to ensure prompt resolution of user issues and adherence to SLA targets.
Role type
Senior IC IT Service Management Lead
Builds
Reliable IT services and support workflows for end users
Domain
IT Operations / Service Desk
Deliverable
client delivery
Required skills
Service desk operations, Incident management, ITSM and ITIL framework expertise, Windows 10/11 administration, Active Directory management, Ticketing tools (ServiceNow, Remedy, Jira Service Management), Microsoft 365 support, Remote desktop troubleshooting, Network troubleshooting (TCP/IP, VPN), Hardware and software support
Preferred skills
Azure Active Directory administration, Endpoint management, Basic server administration, ITIL governance and escalation management, Vendor management, KPI and SLA reporting