Technicien Support IT & Support Administratif F/H
Core
Provide Level 1/2 IT support, manage IT operations, handle administrative procurement, and coordinate HR logistics for retail store staff.
Role type
IT Support Technician & Administrative Assistant
Builds
IT infrastructure, user accounts, procurement processes, and onboarding/offboarding workflows
Domain
Retail / IT Operations
Required skills
Windows desktop support, Microsoft 365 administration, Entra ID account management, ticketing system usage, basic network diagnostics (Wi-Fi, VPN, TCP/IP, DNS)
Preferred skills
Retail industry experience, budget tracking, vendor management
Technologies
Windows, Microsoft 365, Entra ID, Ticketing tools
Responsibilities
Troubleshoot user hardware/software issues, deploy and maintain IT equipment, manage user accounts and access rights, process IT procurement orders and track inventory, coordinate employee onboarding and offboarding, monitor SLAs for escalated incidents
Seniority
Junior to Mid-level, hands-on IC