ICT - Application Support Analyst
Core
Ensuring smooth operation of business-critical applications, providing user support, and implementing new solutions for a home care organization.
Role type
Application Support Analyst
Builds
Business-critical applications and digital solutions for home care staff
Domain
Healthcare / Home Care
Required skills
Incident analysis and resolution, User support, Functional requirement translation, Change coordination, Testing and validation, Documentation creation, User training, System communication, Prioritization, SQL and SQL Server Management Studio
Preferred skills
Programming logic, Application management or IT support experience, Project management platforms (Azure DevOps, ClickUp)
Technologies
SQL, SQL Server Management Studio, Azure DevOps, ClickUp, Microsoft Office
Responsibilities
Analyze, register, and resolve incidents and functional problems within business-critical applications; Support end-users with questions, problems, and optimal use of custom and standard applications; Translate functional business needs into clear technical specifications for IT partners and vendors; Coordinate and follow up on changes, developments, and implementations with external IT vendors; Test, validate, and document new functionalities, updates, and solutions; Create and maintain clear user documentation, procedures, and work instructions; Organize and deliver training to end-users to ensure smooth application adoption; Proactively communicate about system changes, maintenance, outages, and planned interventions; Participate in meetings with internal stakeholders, vendors, and colleagues to continuously improve applications and processes; Independently prioritize and follow up on multiple incidents, changes, and projects simultaneously.
Seniority
Mid-level, hands-on IC