Líder De Relacionamento
Core
Leading and developing a customer relationship team to ensure service quality and meet performance targets.
Role type
Team Lead (Customer Relations)
Builds
Customer service operations and team performance
Domain
Telecommunications / Customer Service
Deliverable
dashboards & analysis
Required skills
Team leadership, performance monitoring, process improvement, strategic analysis, clear communication, goal orientation
Preferred skills
Experience in telesales or telemarketing, ability to handle challenges
Responsibilities
Lead and develop the relationship team, monitor performance indicators and productivity, ensure service quality and target compliance, identify process failures and implement improvements, align the team with clear communication, track results and provide feedback and action plans.
