Líder De Monitoramento
Core
Leading a remote security monitoring and CFTV portaria team to handle alarms, incidents, and emergency situations.
Role type
Senior IC security operations leader
Builds
Secure remote access and monitoring services for residential or commercial properties
Domain
Security services / Physical security
Required skills
Team leadership, Incident reporting, Emergency response coordination, Stakeholder communication, Performance metrics tracking, Maintenance order management
Preferred skills
Conflict resolution, Problem solving, Excel reporting
Responsibilities
Lead the monitoring team and ensure quality of service, Orient and motivate operators while tracking activity execution, Register and report incidents and suspicious activities, Act in emergency situations by contacting technical support or authorities, Maintain contact with building managers and residents to resolve issues, Monitor team performance indicators, Open service orders for equipment maintenance
Seniority
Senior, hands-on IC
