Senior Advisor Complaints Management
Core
Senior Advisor managing complex feedback and complaints for Oranga Tamariki, ensuring effective resolution with a focus on children and young people's voices.
Role type
Senior Advisor Complaint Management
Builds
Fair and timely resolution of complaints; insights from complaints data to strengthen services for children and young people.
Domain
Social Services / Child Welfare / Public Sector
Deliverable
client delivery
Required skills
Complex issue assessment, Complaints management, Te Tiriti o Waitangi knowledge, Cross-cultural engagement, Legislative knowledge (Oranga Tamariki Act 1989, Vulnerable Children's Act 2014), Stakeholder engagement
Preferred skills
Social work framework knowledge, Continuous improvement initiatives
Technologies
None stated
Responsibilities
Assess and investigate complex complaints, Engage directly with children, young people, whānau and stakeholders, Provide high-quality advice for resolution, Identify emerging risks from complaints data, Contribute to continuous improvement initiatives
Seniority
Senior, experienced professional
