Technical Support Consultant
Core
Providing technical support, implementation, and training for print and document management software solutions to customers and partners in the BeNe region.
Role type
Technical Support Consultant (Pre-Sales & Implementation)
Builds
Print management software solutions (PaperCut, Umango, DocSlide) for enterprise clients
Domain
Print & Copy Channel / Document Management Software
Required skills
Print management solutions expertise, Microsoft Windows Server/Client platforms, Active Directory, Entra ID, Microsoft SQL Server, Network troubleshooting (TCP/IP, DNS, DHCP, SNMP), Analytical problem-solving
Preferred skills
PaperCut certification, Embedded software configuration, Virtualization platforms, macOS/Linux familiarity
Technologies
PaperCut MF, PaperCut Hive, Umango, DocSlide, Windows Server, Active Directory, Entra ID, SQL Server, TCP/IP, DNS, DHCP, SNMP
Responsibilities
Provide technical support via helpdesk, phone, email, remote sessions, and onsite visits; Install and configure software solutions; Analyze and resolve technical issues; Test and reproduce customer problems in a virtual environment; Deliver technical training, workshops, and online demonstrations; Collaborate with internal IT and international support teams
Seniority
Mid-level, hands-on IC